Team Member did not receive email invite

Team Member did not receive email invite

The Team Member's email address must be set up prior to the Portia Team Member (User Account) can be set up.

We are in compliance with Anti-spamming laws. We will not resend to a known non-existent email address until the email address is verified.

If you have created a user account before setting up the email please reach out to the Portia Support Team and we will have the email address removed from the Do Not Email List.

Please note; Pressing reset password or Forgot Password will not correct the issue. The Support Team must be contacted.


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